Frequently Asked Questions.
01. The order
When do I receive my order?
Thank you for choosing our website to place your order. We understand that sometimes there may be questions or concerns regarding the order and shipment process. Below, we have addressed some common inquiries to provide you with the information you need.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the provided link in the email or visit our website and enter the tracking number in the designated field on the tracking page.
I now see the longer delivery time of a part of my order. How can I cancel it?
If you have noticed a longer delivery time for a specific item in your order and wish to cancel it, please contact our customer support team as soon as possible. They will assist you in canceling the item and provide further instructions on the refund process.
02. Returns, exchanges and complaints
We strive to provide you with the best shopping experience possible. However, we understand that sometimes returns, exchanges, or complaints may arise. We are here to help resolve any issues you may have.
What should I do if I have a complaint?
If you have a complaint regarding your order or any aspect of our service, please reach out to our customer support team. They will thoroughly investigate the issue and work towards finding a satisfactory resolution. We value your feedback and strive to continuously improve our services based on customer input.
How long does it take to process returns, exchanges, or complaints?
Once we receive your returned item(s) or your complaint, we will process it as quickly as possible. The exact time may vary depending on the nature of the request. However, we aim to resolve all returns, exchanges, and complaints within 7-10 business days.
Can I return or exchange an item purchased during a sale or promotional period?
Yes, our return and exchange policy applies to all items purchased, regardless of whether they were bought at full price or during a sale or promotional period. However, please note that any refunds for sale or promotional items will be processed at the discounted price paid.
How can I exchange an item?
If you would like to exchange an item for a different size, color, or style, please contact our customer support team. They will guide you through the exchange process and assist you in finding the right replacement. Please note that exchanges are subject to availability.
What is your return policy?
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. Please ensure that the item(s) are in their original condition and packaging. To initiate a return, please contact our customer support team and provide them with your order details.
Conclusion
We hope that this FAQ page has provided you with the necessary information regarding your order, shipment, returns, exchanges, and complaints. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
